Shipping Policy
At ICY.Hybrid, we strive to provide a seamless and reliable shipping experience for our valued customers. This Shipping Policy outlines important information regarding the shipping process, delivery times, costs, and other related details. Please read this policy carefully before placing an order.
Order Processing:
Once you place an order on our website, it will be processed within 2-5 business days, excluding weekends and holidays.
Orders received after 12:00 PM (local time) will be processed the following business day.
We will send you an email confirmation with the details of your order, including the shipping address and tracking number.
Shipping Methods and Carriers:
We offer shipping via reputable carriers such as Bosta, UPS, DHL, and other reliable shipping partners.
The available shipping methods will be displayed at the checkout, and you can choose the one that suits your needs best.
Shipping Costs:
Shipping costs are calculated based on various factors, including the destination, package weight, size, and shipping method selected.
The exact shipping cost will be displayed at the checkout before you finalize your order.
Prices: Cairo and Giza: 40 Egyptian Pounds
New Urban Communities and Outskirts: 50 Egyptian Pounds
Northern Governorates (Alexandria, Sharqia, Gharbia, Dakahlia, Suez, Ismailia, Menoufia, Beheira, Kafr El Sheikh): 60 Egyptian Pounds
Upper Egypt (Fayoum, Minya, Beni Suef, Assiut, Sohag, Luxor, Aswan, Qena): 80 Egyptian Pounds
Red Sea and New Valley: 100 Egyptian Pounds.
Delivery Duration:
Cairo and Giza: Within 24 hours, maximum 48 hours from the next day of pickup.
All governorates: 3 to 5 business days.
Partial delivery is allowed in Cairo and Giza only. Partial delivery is not allowed in the governorates.
Delivery Time:
The estimated delivery time will depend on your location and the shipping method chosen.
Generally, domestic orders within [Egypt] are delivered within 2-5 business days.
International orders may take longer, typically within 7-14 business days, depending on customs clearance and local postal services.
Tracking Your Order:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our order tracking page.
Order Status and Updates:
You can check the status of your order by logging into your account on our website or by contacting our customer support team.
We will send you regular updates via email regarding the progress of your order, including any delays or issues that may arise.
Customs and Duties:
For international orders, please note that customs fees, import duties, taxes, or any other charges imposed by the destination country are the responsibility of the customer.
We suggest contacting your local customs office for more information on any additional fees that may apply to your order.
Shipping Restrictions:
Certain products may be subject to shipping restrictions due to legal or logistical reasons.
If any restrictions apply to your order, we will notify you promptly and work towards finding a suitable solution.
Address Accuracy:
It is crucial to provide accurate shipping information at the time of placing your order to ensure successful delivery.
ICY.Hybrid will not be responsible for any delays or non-delivery resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost or Damaged Shipments:
In the unfortunate event that your shipment is lost or damaged during transit, please contact our customer support team.
We will work diligently with the shipping carrier to investigate and resolve the issue in a timely manner.
Thank you for choosing ICY.Hybrid for your shipping needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.